OfferLogix named a Top Company To Watch by Automotive Ventures

OfferLogix named a Top Company To Watch

We’re thrilled to be named a Top Company To Watch by Automotive Ventures. At OfferLogix, we’re driven by our mission to eliminate the confusion, the inaccuracy, and the disconnect that exists between the vehicle, the customer, and the monthly payment. The future of payment technology is here.

What's in a Car Payment?

What’s in a Car Payment?

Car payments come in all shapes and sizes from leases to loans to balloons; from new cars to used cars to certified pre-owned; from two years to seven years – and those are the simple things. Calculating a car payment involves more than simple math. The annual average car payment in the United States has increased over the last two years. In 2019, the average U.S. car payment for a new vehicle was $554 and $391 for a used car, while the lease payment average was $457. These amounts are up from 2018. Two years ago, a new car payment averaged $530, while a used car payment averaged $381 and lease payments were also lower at $430.

So, what’s really in a car payment?

Rebates and Incentives

The first option to consider is whether the car manufacturer (OEM) and, in some cases, a third-party bank is offering any rebates, incentives or subvented interest rates. These are often used to entice the buyer into the showroom. It is also important to consider the trade-in as well as the consumer’s credit score. These options will impact the final price of the vehicle.

Lender

Ninety-three percent of all vehicle purchases need financing. The buyer will have to decide how many years they would like to finance/lease the vehicle, typically ranging between two to seven years. Rarely is this an apples-to-apples comparison from one lender to another. In my experience, there can be some ambiguousness at this point in the buyer journey. Additionally, the lender will factor in any subvented rates they have, the buyer’s credit score as well as new or used car interest rates. While new car rates differ by very little, used vehicle rates can vary from 5% to over 10%. The differences in used vehicle rates depend on the year of the vehicle, the consumer’s credit score and mileage of the vehicle. The lower the credit score the higher the interest rate. These reasons alone make estimating a car payment quite challenging.

Dealer

The dealer also has an effect on determining the monthly car payment. A major portion of this interaction is based on the selling price of the vehicle which is negotiable. This can be affected by who is doing the financing and other variables. Dealers like to handle the financing and sometimes this is used to impact the price or other aspects of the loan or payment.

State

Regardless of the finance terms or whether the vehicle is new or used, no transaction is complete without factoring in taxes. Most buyers rely on the local DMV to provide the local, state and county taxes as well as titling and licensing fees. It’s almost always an afterthought factored in once an agreement has been reached on the selling price of the vehicle. In instances like this, the taxes may bump the customer’s monthly payment out of their comfort range.

Consumer

The last factor in pricing is the consumer. The biggest way consumers influence the price of the vehicle, outside of things like a trade-in and balance owed, is by how much cash they put down on the vehicle. Obviously, the more they put down, the smaller the loan or lease amount will be.

Evidently, there is a lot that goes into calculating a monthly car payment. In addition, there is also something to be said about a dealer’s ability to confidently advertise an exact monthly car payment for each vehicle in their inventory. How is this possible? Technology. OEMs and dealers should invest in the use of technology built specifically for payment calculation in the automotive industry. Here are my specific reasons why –

  1. To confidently advertise exact and to the penny payments on every vehicle in inventory
  2. To efficiently sell more vehicles
  3. To consistently offer a seamless customer experience to the buyer

In the most simplest of terms, OEMs and dealers want to sell vehicles and customers want to buy them. The sticking point – the car payment. If you successfully eliminate the sticking point, both the dealer and the customer win.

Say Goodbye To The Old Bait And Switch

Say Goodbye To The Old Bait And Switch

Buying a car can be a daunting task. You spend hours researching make and model, trim and colors, not to mention payment options. Finally, you find the perfect car, in the perfect color and a quick search online shows a dealer advertising the vehicle payment at your ideal price point. You click on the ad with the specific finance payment and land on a generic public page. Wait, what just happened? Where is your perfect car with the advertised payment?

I see this happen all too often. Studies show that customers want to negotiate a purchase price, see rebates, specials and incentives, value their trade, and start the buying process online. However, the missing link is providing accurate vehicle payments. While most new car dealers advertise payments in their ads or on their websites, they are typically static ads, with small print, relating to a specific vehicle, with a certain MSRP, and often lead to confusion for both the customer and dealership staff when the customer wants to know the details and how the “special” relates to an actual vehicle in the dealer’s inventory. In other words, there is a disconnect between the monthly payment on the advertised vehicle and what the dealer actually has on hand in inventory. Not only does this create an atmosphere of confusion for the customer and the dealer, it can also lead to a certain level of distrust with the old bait and switch and ultimately lost revenue. The customer experience is left wanting and fragmented.

So, what gives? In today’s world, customers are armed with information aided by technology. In addition, the auto industry is in an unusual position, among major industries, where its product cost, incentives/rebates, and market value information are readily available to its consumers and OEMs & dealers that embrace this fact will win more customers and retain more profit. We are in the information age and it is time for customers in the auto industry to enjoy the car buying experience. Companies such as Tesla and Carvana are proof that the auto industry can deliver a seamless customer experience. If an OEM or dealer can build customer confidence by removing the disconnect surrounding the display of payments on advertisements and corresponding landing pages, customers will give you the opportunity to serve them.

Here are some practical ways OEMs and dealers can eliminate the disconnect

  1. Include data like incentives and rebates, lender affiliations, dealer pricing and mark up as well as taxes and fees when calculating payments.
  2. Ensure your advertised offers mirror the offers on your VDP page.
  3. Deliver a positive customer experience and build trust by ensuring that all advertised offers are consistent and accurate across all customer points.

Technology has changed the customer experience for good. Customers by and large are enjoying frictionless buying experiences across a myriad of other industries. In automotive, technology has changed the product offered. The cars we drive today are not the same cars we drove 20, 10 or even 5 years ago. It’s time for the auto industry to embrace technology not only in manufacturing vehicles but also in delivering a seamless customer experience. OEMs and dealers that embrace the use of technology to eliminate the confusion, the inaccuracy, and the disconnect that exists between the vehicle, the customer, and the monthly payment will be the last ones standing.